BETUL AKBAS
Global Support & CX Operations Executive
Your Partner in Solution
I believe strong operations are built on two things: data and empathy. The ability to diagnose problems clearly and the leadership to support people through change.
​I’m a Global Support & Customer Experience Operations leader with 20+ years of international experience building large service teams, redesigning workflows, and improving customer outcomes across the U.S., Europe, Turkey, and Asia.​
I’ve led Client Services, CX, Contact Center Operations, QA, Retention, and Fraud Prevention teams, overseeing 500+ employees globally and supporting large, high-volume customer populations. My work centers on creating structure, improving performance, and making operations easier, clearer, and more sustainable for both customers and teams.
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I love bringing order to complexity, strengthening communication, and building systems that help people do their best work. My leadership style is grounded, collaborative, and focused on clarity combining analytics with genuine curiosity about people.
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At the end of the day, I’m passionate about creating service experiences that work for customers, for teams, and for the organizations behind them.
Michele Darling, Phd CEO & Research Director
Betul has demonstrated strong business acumen and focus on ROI through implementation of systematic approaches to workload tracking, utilization monitoring, regular coaching, development conversations, and overall project management. These systems have brought greater transparency to our operations and resulted in measurable improvements in team utilization rates. Her data-driven approach to resource management has helped us operate more efficiently while ensuring that team members are appropriately challenged without being overburdened.
Ray Lenard, CFO
Betul is an exemplary professional. I have worked with Betul for many years and she has always proven to be co-operative, fair and, extremely knowledgeable in her position. She always conducts herself in a professional manner and is always upbeat with a "can do" attitude that is contagious. In all the time I have known her she has never failed to fulfill my expectations and to meet and, typically, exceed her commitment.
Daniel Cantilo, Internal Audit
Betul's dynamic and enthusiastic personality always made our projects together enjoyable. She has an uncompromised ethical and professional standing and is able to manage multiple tasks under pressure. Always looking for ways to improve business procedures and to serve clients and customers better, Betul is particularly good at finding ways to make processes more efficient.
In the two years I worked with Betul I also got to know her at a personal level and I can vow for her integrity and honesty.
Rumen Garkov, Senior Software Developer
Betul is an eager, independent and always punctual colleague with boundless energy. She was well respected in her department and everyone enjoyed working with her. Betul is extremely enthusiastic about her work which is infectious. She had vision to see the benefits and the passion to turn that into a competitive advantage for TEL3. Betul worked far beyond the call of duty. She will find a way to weather any storm with a smile. Betul is a truly exceptional individual and I highly recommend her.